The Cloud-based Talkdesk Cloud Contact Center is a CCaaS platform that is ideal for small businesses. The software accommodates third-party integrations and offers API for all channels, including email, phone, SMS, social media, website chat, and video chat. Users can use the full range of tools from both a desktop and a mobile device.
Interactive voice response makes it possible to route calls to the correct agent. The personalized dashboard makes it easy to layout workflow at the user level. Talkdesk integrates with companies such as Zoho, Shopify, Google, Freshdesk, Slack, Zendesk, and Salesforce. It also offers complete analytics and reports.