Salesforce Commerce Cloud (https://www.salesforce.com/products/commerce-cloud/overview/) is a cloud-based platform targeting two different business models — business to consumer (B2C) and business to business (B2B). Its design works for both physical and digital sales. The comprehensive solution integrates all channels into a single dashboard and offers 4,000 pre-integrated apps for purchase. The platform leverages Salesforce’s CRM solution for customizable dashboards and report generation. Commerce cloud includes the following features.

 

  • Easy to navigate features
  • Partnership with Stripe for payment processing
  • Supports mobile wallets such as Apple and Google Pay
  • Advanced analytics using AI to consolidate and display data in real-time
  • Mobile friendly storefront

Salesforce’s support can be slow to respond and may take time to resolve a problem. The solution doesn’t offer a standard pricing model, and all pricing requires a quote.

Salesforce customers include such name brands as Puma, PetsMart, and Coca-Cola.

Features and Capabilities

  • Computer Telephony Integration (CTI)
  • Lead-contact account management
  • Snap-ins for live agent chat
  • Service console
  • Customer community
  • Email integration with Outlook
  • Advanced Case Management
  • Customer Account Portal
  • Asset management
  • Omni-channel supervisor
  • Field service dispatch
  • Unlimited Online Training
  • Data and file storage
  • Order management
  • Case auto-assignment
  • Google Apps integration
  • Offline access
  • Web services API
  • Customizable reports and dashboards
  • Case email auto-response
  • Advanced reporting features
  • Salesforce mobile app
  • Email templates

Representative Customers

  • Cocacola
  • Facebook
  • American Red Cross
  • Philips
  • Spotify
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