Freshservice is an IT service desk that you can also use for non-IT use. It comes with a mobile app, enabling customer care agents to stay connected on the go. The solution also offers multi-channel support and gamification.

Features and Capabilities

  • Intelligent Automation Tools
  • Agent Collision
  • Contract Management
  • Portal Customization
  • Unlimited Mailboxes
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Multiple Portal Languages
  • Multiple Business Hours
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Representative Customers

  • Honda
  • Teamviewer
  • GRIMSHAW
  • Moneycorp
  • Western Sussex Hospitals
  • Unidas
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