Several things set 8×8 apart from its competitors. First, it offers exceptionally high-quality (high-definition) audio and video during chats. Video conferencing allows up to 100 participants. Second, it is one of the few call center software services that integrate seamlessly with Microsoft Teams. There is an endless assortment of controls, tools, and customizable features for users to personalize.

8×8 updates information, including analytics, reports, and dashboards, in real-time, giving users access to the data on command. Administrators can view customer and employee trends, which allows them to improve business efficiency. The main interface acts as a central hub that agents can access from any device in any remote location.

The trademark of any reputable call center is creating a positive customer experience while making it easy for employees to do their job well. Call Center Software helps small businesses achieve these goals, making digital transformation easy in the process. Data analytics, multi-channel communication, and automated features improve organizational efficiency, enhance customer satisfaction, and help businesses grow.

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